8va97 Privacy Policy
Learn how your personal information is collected, used, and kept secure on the 8va97 platform — with complete transparency.
This Privacy Policy ("Policy") is issued by the 8va97 platform ("we", "our", "8va97") and applies to all registered and unregistered users ("you", "user") of the website 8va97.lat. This Policy describes how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep it secure. By using 8va97's services, you are considered to have agreed to all the terms of this Policy.
Last updated: January 2026
Scope of Data Collection
When you create an account on the 8va97 platform and at various stages of using our services, we may collect the following types of information:
- Identity information: Full name, date of birth, gender.
- Contact information: Email address, mobile number.
- Financial information: Relevant details of bKash, Nagad, Rocket, or bank accounts (for transaction verification).
- Identity verification information (KYC): Copies of National ID (NID), passport, or driving licence.
- Technical information: IP address, browser type, device information, operating system, and session logs.
- Usage information: Site activity logs, game history, betting records, and login times.
- Cookie and tracking information: Information collected through browser cookies and similar technologies.
We collect only the information necessary to provide our services, ensure security, and meet legal obligations. No unnecessary or excessive information is collected.
Methods of Data Collection
8va97 collects your information in the following ways:
- Directly provided information: Through registration forms, profile updates, KYC submissions, and support contacts.
- Automated collection: Through server logs, cookies, and web beacon technology during platform use.
- From third parties: Relevant transaction information from payment processors (bKash, Nagad, Rocket) and identity verification services.
Purpose of Data Use
8va97 uses the information collected from you for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | Ensuring registration, login verification, and profile management. |
| Service Delivery | Running gaming, betting, deposit, and withdrawal services smoothly. |
| Identity Verification (KYC) | Confirming user age and identity to protect minors. |
| Financial Transactions | Processing deposits and withdrawals and preventing fraud. |
| Customer Support | Providing assistance and resolving issues via 24/7 live chat. |
| Security and Protection | Detecting suspicious activity and keeping accounts secure. |
| Legal Obligations | Maintaining records in accordance with applicable laws and regulations. |
| Service Improvement | Analysing user experience and improving the platform. |
Data Disclosure and Sharing
8va97 does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:
- Payment processors: bKash, Nagad, Rocket, and bank transfer services — only the information necessary to complete transactions.
- KYC service providers: Authorised third parties for identity and age verification.
- Technology service providers: Server, cybersecurity, and data analytics services — who operate under strict confidentiality agreements.
- Legal authorities: To relevant authorities in the case of a court order or legal obligation.
- Game providers: Relevant gaming session information with Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and other game developers.
Your information is not provided to third parties for any purpose other than those listed above. All third-party partners are required to comply with 8va97's privacy standards.
Data Security Measures
8va97 follows industry-standard technologies and processes to ensure the highest level of security for your personal information:
- SSL encryption: All data transmissions are encrypted via SSL/TLS protocol, so that no third party can intercept any information.
- Secure servers: Data is stored in secure data centres with no unauthorised access.
- Two-factor authentication: Two-step verification for additional account security.
- Regular security audits: Routine system checks conducted by cybersecurity experts.
- Restricted access: Only authorised staff can access the information they need.
- Data minimisation: No information is collected beyond what is necessary to provide the service.
However, no system on the internet is 100% secure. If you suspect a security breach, please notify us immediately at [email protected].
Data Retention Period
8va97 retains your information for the following periods:
- While account is active: All relevant information is retained for the entire duration the account remains active.
- After account closure: Information may be retained for generally up to five years to meet legal and regulatory obligations.
- Financial transaction records: For the period required under anti-money laundering regulations.
- For dispute resolution: Until any ongoing dispute or legal process is resolved.
Once the specified retention period ends, your information is securely deleted or anonymised in a way that makes identification no longer possible.
Cookie Policy
Cookies and similar technologies are used on the 8va97 website. Cookies are small text files stored in your browser that improve the functionality of the site.
- Essential cookies: Essential for login sessions, security tokens, and core functionality. These cannot be disabled.
- Functional cookies: Store your preferences, language settings, and session information.
- Analytics cookies: Help understand which pages are visited most — information remains anonymous.
You can control non-essential cookies by changing your browser settings. However, disabling cookies may cause some services to not work properly.
Your Rights
You have the following rights regarding your personal information held by 8va97:
- Access: The right to know what information we hold about you and to receive a copy.
- Correction: The right to request correction of incorrect or incomplete information.
- Deletion: The right to request deletion of your information under certain conditions (not applicable where legal obligations exist).
- Objection to processing: The right to object to the use of your information for specific purposes.
- Data portability: The right to request your information in a structured format.
- Withdrawal of consent: The right to withdraw consent where data processing is based on consent.
To exercise these rights, write to [email protected]. We will endeavour to respond in a timely manner in accordance with applicable law.
Protection of Children and Minors
8va97 is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.
If you suspect that a minor's information has entered our system, please notify us immediately at [email protected]. In such cases, we will promptly delete the relevant information and close the account.
International Data Transfers
Some of 8va97's technology service providers may be located outside Bangladesh. In such cases, your information may be transferred to another country. However, for any international transfer, we ensure that:
- The relevant third party complies with our privacy standards.
- Appropriate contractual safeguards are in place.
- Data is transferred only to the extent necessary to provide the service.
Policy Changes and Updates
8va97 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify users in the following ways:
- Displaying a clear update notice on the site.
- Sending a notification to the registered email address.
- Noting the date of the change at the top of this page.
Continued use of the platform after a policy update will be taken to mean that you have accepted the new policy. If you do not agree to the changes, you have the option to close your account and stop using the service.
Responsible Gaming and Data Protection
8va97 is committed not only to data protection but also to the overall wellbeing of users. We analyse data on users' gaming behaviour to identify unusual patterns and provide support where needed. This information is used solely to ensure responsible gaming, not for advertising.
To learn more about responsible gaming, visit our Responsible Gaming page.
Questions or requests about privacy?
Our support team is always ready to help with any questions, requests, or complaints regarding your personal information. Contact us via 24/7 live chat in Bengali or send us an email.
SSL encryption and fair play guaranteed.
For users aged 21 and above only.